About

My name is Juan Ramos

Versatile and accomplished Customer Success leader with a track record of driving impactful client engagements and delivering measurable outcomes. Recognized for fostering solid partnerships, leveraging cloud solutions and cybersecurity expertise to support growth and mitigate risk. Penchant for guiding teams through complex challenges while maintaining genuine relationships that enhance client retention and satisfaction.

202410 - WeAreCisco Photo - Solo Pic cropped.jpg

Core Expertise

1 / Leadership

Customer Experience leader of Project Specialists, Technical Support Engineers, Consultants, and High Touch Operations Managers; total of 60 individual contributors.

Managed first line managers and negotiated their salary increases with Senior Directors.

Served on the Board of Directors representing 240 active members.

Nominated twice to attend Leadership Summits in Silicon Valley with the Executive Leadership Team.

2 / Customer Success

First point of contact for Fortune 50 accounts with over $2 million Annual Recurring Revenue (ARR).

"Iron Triangle" member with Account Executives and Solutions Team

3 / Training

Orchestrated training programs for new hire orientation and professional certifications including:

- Certified Associate in Project Management (CAPM)

- Cisco Certified Network Associate (CCNA)

- Splunk Enterprise Certified Architect

Professional Experience

Welcome visitors to your site with a short, engaging introduction. Double click to edit and add your own text.

Splunk

This is a paragraph area where you can add your own text. Just click “Edit Text” or double click here to add your own content and make changes to the font. It's a great place to tell a story about your business and let users know more about you.

Item Title